Profiles and PINs
Parents can set or replace a child's PIN from Family. Parent and child PINs protect separate areas of the shared app.
Family support
How can we help?
Clear answers for parents managing profiles, chores, Chore Bucks, rewards, proof photos, and optional private iCloud continuity.
Browse all support answers
Start here
Find the right part of ChoreRally.
iCloud continuity
From a parent profile, open More, Settings, then Continuity to connect invited Apple devices.
Privacy and deletion
Generate a family backup or open Account & Privacy to delete a ChoreRally account and associated data.
Common questions
Quick ChoreRally answers.
I joined, but paid features still ask me to subscribe
Child profiles are included. Approved adults can use a connected family plan after completing Family access and verifying the active plan. Joining alone does not grant paid access. Families still using Apple subscription sharing need an eligible purchase or Apple Family Sharing access.
- Confirm that the intended family and adult profile are selected.
- For a connected family plan, finish Family access with the owner's approval, then choose Check family plan. The owner can use Reconnect existing subscription to connect a plan they already purchased.
- If the family still uses Apple subscription sharing, check the purchaser's active plan and Apple Family Sharing eligibility, then use Restore Purchases with the eligible Apple Account.
- Do not buy again to troubleshoot. If verification fails, contact support with the displayed error and app version.
How do I cancel ChoreRally Plus or a free trial?
Open Settings > your name > Subscriptions > ChoreRally Plus. Cancel a trial at least 24 hours before its end if you do not want it to renew. Deleting the app or account does not cancel Apple billing. Follow the end date Apple shows. Apple's cancellation instructions.
How do I reset a child's PIN?
Sign in with a parent profile, open Family, choose the child, enter a replacement PIN twice, and save the profile.
Why did a completed chore not add Bucks?
A submitted chore waits for parent review. Chore Bucks are credited only after a parent approves the work. If the parent requests a redo, the child can update the proof and submit again.
How do I request a new chore or reward?
A child can use More Chores from their home or tasks view, or suggest a reward from the Store. The request appears in the parent's review and activity areas. Children cannot create their own Buck balance or approve the request.
How does family syncing work?
ChoreRally works locally first. When iCloud continuity is enabled, the family record and selected household photos are stored in a private CloudKit household zone controlled by the owning Apple Account. Profile PINs are not included in the cloud copy.
How do I invite another family member?
The owner opens Family, then Invite Family Member, and shares the private iCloud invitation. Open it on the recipient's device with their own Apple Account, join the intended family and create a private PIN. For a connected family plan, finish Family access: sign in with your own Apple Account, enter the owner's family access code, wait for owner approval, then confirm the correct family and choose Check family plan. Never share an Apple password or a parent's PIN. If paid access is still unavailable, use this checklist.
Can Chore Bucks become real money?
No. Chore Bucks are virtual family points with no cash value. ChoreRally does not provide banking, payments, investing, or money transfers.
How do I remove family data?
From a parent profile, open More, Settings, Account & Privacy, then Delete ChoreRally Account. Review the displayed scope, enter your parent PIN and DELETE, and confirm the permanent action. For an online account, review cloud and local removal separately and check deletion recovery for unfinished steps. An accepted online deletion is not confirmation that every device or backup has been erased. You can export a family backup first. See the account deletion page for help if you cannot open the app.
How do I get the official App Store link?
Open Get ChoreRally and choose Download on the App Store, or scan the App Store QR code from another device. The website does not collect payment information or create an account.
Still stuck?
Tell us the device, iOS version, and what happened. Never email a profile PIN or a private household photo.